Guest service app
Guests open Roomix from the QR code in their room, see available services, send requests, order room service, and track open requests from their phone.
Guest Services, Staff Tasks, and Reports
Roomix
Roomix is a hotel service platform. Guests open the app from their room, request service, and hotel teams manage every request from one dashboard.
Built for hotels that want guests to request help easily, and staff to follow up without phone calls or paper notes.
Guest app
Service requests
Teams
Task assignment
Reports
Service tracking
Live Operations
Roomix.io
Open
15
Avg
12m
SLA
96%
Extra Towels
Room 101
AC Issue
Room 204
Breakfast Order
Room 308
Room 101
Guest app
How can we help?
Housekeeping
Open all day
Room Service
Inside hotel only
Maintenance
08:00 - 22:00
Simple for guests
Guests open the app from their room and choose the service they need.
Organized for staff
Managers assign requests, staff update progress, and everyone sees the same status.
Visible for management
Reports show response time, workload, delays, and completed work.
From room request to completed task.
Roomix connects the guest app, staff mobile screens, department boards, room service orders, and management reports in one workflow.
Request control
Requests are grouped by department, assigned to the right staff member, tracked by status, and escalated when they stay open too long.
Staff mobile
Staff see their assigned tasks on mobile, read translated notes when needed, update progress, and close the work when done.
Room Service
Guests can order from the room. The kitchen and delivery team can follow each order from preparation to delivery.
How a request moves through the hotel
Built for hotels that want guests to request help easily, and staff to follow up without phone calls or paper notes.
Extra Towels
Room 101
AC Issue
Room 204
Breakfast Order
Room 308
Guest app
Service requests
Teams
Task assignment
Reports
Service tracking
Live flowGuest request to completed task
01Guest opens Roomix from the room→
02Room and stay are checked→
03Guest sees available services→
04Guest submits a request or room service order→
05Manager assigns it to the right team member→
06Staff updates and completes it from mobile→
07Reports show service time, workload, and delays→
Hotel setup
Set up hotel groups, hotels, guest information, and subscription controls.
Hotel groupsHotelsGuest informationSubscriptions
Rooms and stays
Manage rooms, active stays, room access templates, check-in, checkout, and guest access.
RoomsStaysAccess templatesGuest access
Guest access rules
Control service hours, all-day availability, hotel-only requests, and closed service messages.
Service hoursAll dayHotel-onlyClosed services
Service operations
Handle guest requests, department access, manager queues, notifications, and status history.
Guest requestsDepartmentsNotificationsStatus history
Teams and roles
Manage staff, roles, languages, and mobile task work.
StaffRolesLanguagesMobile tasks
Department modules
Use room boards and workflows for housekeeping, inspections, maintenance, concierge, and front office.
HousekeepingInspectionsMaintenanceConcierge
Room service and reports
Manage menus, orders, kitchen progress, delivery, dashboards, and reports.
MenuOrdersReportsDashboards
Guest Room Management Systems
GRMS room signals
When a hotel has GRMS, Roomix can show room signals like DND, guest presence, and AC faults on the room boards used by the team.
For cloud setups, Roomix can use a secure local gateway inside the hotel to talk to GRMS systems on the property network.
Room signals Roomix can use
GRMS → Roomix
DNDMake Up RoomOccupancyGuest presenceAC faultsDevice alerts
Where GRMS adds value
Smarter boards
Show DND, make-up-room, occupancy, and presence on room boards.
Automatic actions
Create maintenance tasks from AC or device faults.
Better timing
Plan work using room presence and service status without disturbing guests.
Security for daily hotel work
01
Room access uses a random room token, not guest data.
02
Guest access works only during an active stay.
03
Hotels can require selected requests to be sent only from inside the property.
04
Each guest service can be open all day or limited to set hours.
05
Hotel data is scoped to the correct hotel group and hotel.
06
Department managers only see their own department data.
07
Sensitive actions are saved in the audit log.
Give guests an easier way to ask, and teams a clearer way to respond.
Roomix keeps guest requests, staff tasks, room service orders, and reports connected in one practical workflow.